18 Best Technical Support Interview Questions and Answers

List of top 18 most frequently asked technical support interview questions and answers pdf download free

Technical Support Interview Questions and Answers List

  1. Are you comfortable if you need to take back 2 back phone calls?
  2. Tell me about your tech support experience?
  3. What percentage of calls were you able to answer without escalation?
  4. What is the percentage of your cases needed more than 2 calls to clear the same issue?
  5. What would you do when angry customer calls you?
  6. Can you deliver a training class if necessary?
  7. Where do you see yourself in future?
  8. Tell us about your basic technical experience and qualifications.
  9. What technical skills do you possess that would benefit our company?
  10. What do you know about our products and company?
  11. Have you used any of our products or similar products/competitors?
  12. Would you say that you are hands-on type of person?
  13. What is your expected period for an average call?
  14. Would you be willing to take training or classes to improve your technical skills?
  15. What steps do you take for solving a technical problem?
  16. What tools are most helpful to you when trouble shooting and solving a problem?
  17. What have you learned from mistakes on technical support job?
  18. What have you done to improve your technical support knowledge in the last year?
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