35 Best IT Help Desk Interview Questions and Answers

List of top 35 most frequently asked it help desk interview questions and answers pdf download free

IT Help Desk Interview Questions and Answers List

  1. What does excellence in customer service mean to you?
  2. Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?
  3. What is the first thing that comes to your mind when a caller says that he cannot log-in to his account?
  4. How well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?
  5. How do you keep your IT knowledge and skills up to date?
  6. In which areas do you consider yourself to be a specialist?
  7. What is ITIL?
  8. If a user calls with a technical issue with which you are completely unfamiliar. How would you handle the circumstances?
  9. If a user is unable to boot windows, how will you troubleshoot it?
  10. If someone finds that their Internet connectivity is down, how would you fix the problem?
  11. How important is customer service for you?
  12. Do you really think that company or organization really needs a helpdesk?
  13. How important IT skills are in help desk service and how you keep yourself updated with those skills?
  14. How you deal with the frustrated customer?
  15. What are the three abilities of an ideal help desk person?
  16. What motivates you for the help desk assistant job?
  17. Imagine if there is a customer who does not understand your language then how will you help him/her?
  18. What is your worst experience so far as a help desk assistant?
  19. Are you flexible with the weekend’s job?
  20. How do you respond when you do not know the answer?
  21. What is the best thing you like about your job?
  22. How would you rate your problem solving skills?
  23. How you face the criticism?
  24. How good are you at solving problem on phone?
  25. Are you a team-player?
  26. How you deal with a customer who is on the phone and refuses to calm down?
  27. Tell me one thing that you don’t like about your job?
  28. How you will organize your work schedule?
  29. In a situation where caller did not understand what you are explaining, what you would do?
  30. Please tell me some of the task that you had performed in your previous company?
  31. If the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
  32. What is the difference between helpdesk and service desk?
  33. What experience do you have as a help-desk associate?
  34. What are the new help desk techniques you think would be helpful to improve the service?
  35. What is the recent skill you have learned that can be helpful for help desk position?
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