Best 20 Call Center Interview Questions and Answers

List of top 20 most frequently asked call center interview questions and answers pdf download free

Call Center Interview Questions and Answers List

  1. Why do you want a career in the BPO sector?
  2. Will you be comfortable working in different shifts?
  3. Are you confident of your communicative skills in convincing people?
  4. What is the difference between a BPO and a call center?
  5. What will you do when a customer is abusive/irritated?
  6. Why do you think companies outsource their call centers?
  7. What is a KPO? What Is the difference between call center and a KPO?
  8. What is onshore outsourcing?
  9. What is off-shore outsourcing?
  10. What is a call center?What are the different types of call centers?
  11. What is the difference between inbound process and outbound process?
  12. What procedure you will follow when taking a customer’s call?
  13. Have you ever worked in a call center before? If so, how long did you work there?
  14. What you understand with the term “Customer Satisfaction”?
  15. How will you enjoy working in a call center?
  16. What are your strengths?
  17. How you handle pressure?
  18. What is your typing skill?
  19. Can you handle multiple calls at the same time?
  20. What is the key to get success in a call center?
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