Category Archives: Call Center Interview Questions

What is the key to get success in a call center? | Call Center Questions

The call center is all about providing quality service to customer. If you are good at handling customer well and offering a good service then you can be successful in call center.

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Can you handle multiple calls at the same time? | Call Center Questions

If you have an experience of handling multiple calls, then tell them you can handle. In case you don’t have experience tell them on given training I could handle multiple calls with ease.

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What is your typing skill? | Call Center Questions

This question means how many words you can type in a minute. If you know the number you can mention it but if you don’t know than just tell them that I have a good hand on it.

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How you handle pressure? | Call Center Questions

To handle the pressure situation, I always try to keep focus on work and avoid frustration.

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What are your strengths? | Call Center Questions

This is the common question, you might face in any organization. So, prior to interview you have to clear in your mind about your strength like subject knowledge, computer skills, communication etc. Also, how you can relate your strength to … Continue reading

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How will you enjoy working in a call center? | Call Center Questions

As I am an extrovert person and I like to interact with people, call center job is a perfect job for me. I like to resolve customer’s queries and face the challenges positively that come across. Also, the pace of … Continue reading

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What you understand with the term “Customer Satisfaction”? | Call Center Questions

Any business depends upon the quality of the service you offer to your customer. To offer this, you need to understand the customers need and their problems. You have to think from their point of view and try to meet … Continue reading

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Have you ever worked in a call center before? If so, how long did you work there? | Call Center Questions

The purpose of this question is to see if you already have some experience of working at a call center. If so, tell the interviewer about your experiences and what you learnt there. If you do not have a work … Continue reading

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What procedure you will follow when taking a customer’s call? | Call Center Questions

Answer this question around the following steps : Greet customer. Tell your name to the customer. Ask customer how you can be of any assistance to him/her. Listen carefully and patiently to the customers query or requirement. Provide the customer … Continue reading

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What is the difference between inbound process and outbound process? | Call Center Questions

Inbound customer service agents handle incoming calls from customers for: Requests for help Inquiries or requests for information Placing orders, in product purchases Applications for services Filing complaints Outbound customer service agents make calls to random potential customers to sell … Continue reading

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