Category Archives: Customer Service Interview Questions

How to make customers reach you? | Customer Service Questions

There can be a couple of reasons for your customers reaching the voice mail instead of a human: Personnel is not sitting at their desks. Most of the time this is because information they need is not readily available, so … Continue reading

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What’s the importance of customer retention? | Customer Service Questions

Every company, even the best ones, loose customers. It’s a given. To stay at the status quot, or even grow the business you need a steady supply of new customers to replace the old ones. Now, if your business isn’t … Continue reading

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What is Teamwork? | Customer Service Questions

Teamwork is the concept of people working together cooperatively, as in a sports team. Teamwork is essential when creating a great customer experience… but who is “the team”? In customer service, there are many working together to serve the customer. … Continue reading

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A customer comes up to you and complains about your product/service. What do you do? | Customer Service Questions

Out of all of the customer service interview questions you may encounter on your interview, you will most likely be asked this one in some form or another. Luckily, the answer is fairly simple. You want to get across that … Continue reading

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Do you have any sales experience? | Customer Service Questions

Yes I do. Part of my job at my previous place of work was to up-sell the company’s products and I am proud to say that I managed my targets by a 100%!

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What Methods Would You Use to Escalate a Call? | Customer Service Questions

Call escalation is common in call centers, especially when a customer has contacted the company multiple times and still has an unresolved issue. Your interviewer will want to know what you would do when a customer asks to speak to … Continue reading

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You’re supervising on a public counter. There’s lots of people waiting, and more coming in. What do you do, to get things moving? | Customer Service Questions

I create a fast line system; one line that will serve anybody with jobs that can be done quickly, the other line for slower moving customer issues. I assign one or two people to deal with the customers. That cuts … Continue reading

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The customer feels you are taking too long to resolve the issue, what do you do in such a situation? | Customer Service Questions

If there is an issue which is too much time to solve and the customer is getting frustrated, then you can politely explain him that it is a major issue and it will take time to resolve it permanently. You … Continue reading

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Why did you choose Customer Service Function as a Career? | Customer Service Questions

Customer Service is an key function of an organization because a Customer Service Representative is often the only contact a customer has with the company. Customers are important for business as they spend a lot of money every year with … Continue reading

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How do you define going the extra mile for your customer, give me an example of when you have done this. | Customer Service Questions

Show how you develop positive customer relationships by actively listening and making the effort to understand the customer’s needs, meeting and exceeding the customer’s expectations and taking responsibility for the customer’s satisfaction.

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