Category Archives: Customer Service Interview Questions

There can be a couple of reasons for your customers reaching the voice mail instead of a human: Personnel is not sitting at their desks. Most of the time this is because information they need is not readily available, so … Continue reading →

Every company, even the best ones, loose customers. It’s a given. To stay at the status quot, or even grow the business you need a steady supply of new customers to replace the old ones. Now, if your business isn’t … Continue reading →

Teamwork is the concept of people working together cooperatively, as in a sports team. Teamwork is essential when creating a great customer experience… but who is “the team”? In customer service, there are many working together to serve the customer. … Continue reading →

Out of all of the customer service interview questions you may encounter on your interview, you will most likely be asked this one in some form or another. Luckily, the answer is fairly simple. You want to get across that … Continue reading →

Yes I do. Part of my job at my previous place of work was to up-sell the company’s products and I am proud to say that I managed my targets by a 100%!

Call escalation is common in call centers, especially when a customer has contacted the company multiple times and still has an unresolved issue. Your interviewer will want to know what you would do when a customer asks to speak to … Continue reading →

I create a fast line system; one line that will serve anybody with jobs that can be done quickly, the other line for slower moving customer issues. I assign one or two people to deal with the customers. That cuts … Continue reading →

If there is an issue which is too much time to solve and the customer is getting frustrated, then you can politely explain him that it is a major issue and it will take time to resolve it permanently. You … Continue reading →

Customer Service is an key function of an organization because a Customer Service Representative is often the only contact a customer has with the company. Customers are important for business as they spend a lot of money every year with … Continue reading →

Show how you develop positive customer relationships by actively listening and making the effort to understand the customer’s needs, meeting and exceeding the customer’s expectations and taking responsibility for the customer’s satisfaction.