Category Archives: Front Desk Questions

What should be qualified during a reservation call? | Front Desk Mcqs

A. Bed type B. Method of payment C. Number of guests D. Room type E. All of the above Ans: E  

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What newspapers must be available at the front desk? | Front Desk Mcqs

A. A local newspaper B. The USA Today or New York Times C. New York Times, and/or USA Today plus a local newspaper Ans: C

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Guests that check in between 2400 and 0700 will be charged for the previous night’s stay. | Front Desk Mcqs

A. True B. False Ans: A

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The goal is the complete the check-in process within: | Front Desk Mcqs

A. 1 minute B. 3-5 minutes C. 90 seconds Ans: B

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If you are going to be late to work or unable to work your shift who should you contact? | Front Desk Mcqs

A. The training manager B. Your Supervisor C. The Director D. The operations manager E. The Director and your supervisor Ans: B

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Any reservations that are not guaranteed with a credit card will be cancelled at: | Front Desk Mcqs

A. 1600 B. 1800 C. 2000 D. 2200 E. After night audit Ans: B

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The correct way to request time off is: | Front Desk Mcqs

A. Take the schedule to the supervisor and ask her to change it. B. If the schedule is already out, swap with a co-worker. C. Fill out a leave request/leave slip and wait for approval. D. Don’t show up. E. … Continue reading

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When making keys for a group on individual pay we make the keys active for: | Front Desk Mcqs

A. The whole stay B. 24 hours C. 48 hours D. 72 hours Ans: B

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DAR stands for: | Front Desk Mcqs

A. Daily Accounts Receivable B. Daily Accounting Record C. Daily Activity Record D. Daily Activity Report Ans: C

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After checking a guest in you will tell them the room number they are in. | Front Desk Mcqs

A. True B. False Ans: B

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