Category Archives: Help Desk Interview Questions

Please tell me some of the task that you had performed in your previous company? | Help Desk Questions

Explain him about your job responsibility in previous job citing few examples of customer handling and solving their problems.

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In a situation where caller did not understand what you are explaining, what you would do? | Help Desk Questions

First I will repeat the question and try listen to the customer and if the customer is annoyed and is not ready to listen what you are saying, the best thing is to transfer the call to supervisor or another … Continue reading

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How you will organize your work schedule? | Help Desk Questions

Based on the priority, I will schedule my work and assignment accordingly.

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Tell me one thing that you don’t like about your job? | Help Desk Questions

Give your answer in brief and avoid telling something that related to customer service. If you want to say something that you don’t like than you can mention that long queue of customers waiting for their turn is something you … Continue reading

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How you deal with a customer who is on the phone and refuses to calm down? | Help Desk Questions

Such situation is very common in a helpdesk job. This question is again put in-front of you to check your ability how you face the stressful situation.

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Are you a team-player? | Help Desk Questions

This question is generally asked to check whether candidate is capable of working under different circumstances and with different people. As help desk associate has to constantly deal with different people of different departments, and to work with them smoothly … Continue reading

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How good are you at solving problem on phone? | Help Desk Questions

Solving problem face to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can put an example of any previous incident where you have solved the customer … Continue reading

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How you face the criticism? | Help Desk Questions

Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper.

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How would you rate your problem solving skills? | Help Desk Questions

This is a common question asked for help desk jobs, so again it is a personal question, and you can rate yourself on number 1 to 10 / 10.

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What is the best thing you like about your job? | Help Desk Questions

When you bring smile on tense face of your customer by helping them and by solving their problems, it is the best thing that I enjoy during job. So, customer satisfaction is the best thing that I like most in … Continue reading

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