Category Archives: Hotel Administration Questions

Communications such as telephone, FAX, and pagers are usually a break-even service in hotels. | Hotel Administration Questions

A. True B. False Ans: B

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The largest department in terms of number of staff is food and beverage. | Hotel Administration Questions

A. True B. False Ans: B

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The ADR is calculated by dividing the total sales by total number of guests in the hotel. | Hotel Administration Questions

A. True B. False Ans: B

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The front office manager’s main function is to ensure that the housekeeping department maintains a high quality of cleaned rooms. | Hotel Administration Questions

A. True B. False Ans: B

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The primary function of a hotel is to provide lodging accommodation. | Hotel Administration Questions

A. True B. False Ans: A

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Housekeeping attendants typically clean and service how many rooms per shift? | Hotel Administration Questions

A. 12 – 14 B. 8 – 10 C. 6 – 8 D. 15 – 20 Ans: D

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Guest surveys consistently rank which of the following as the number one concern in hotels? | Hotel Administration Questions

A. Must be close to shopping B. Room is ready and available when checking in C. Late-night room service D. Cleanliness Ans: D

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Hotels add a charge to all long distance calls made by the guest. This charge is typically: | Hotel Administration Questions

A. 20% B. 50% C. 30% D. 40% Ans: B

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Revenue management is: | Hotel Administration Questions

A. A night audit task used to balance guest accounts B. A housekeeping system used to increase efficiency C. A technique used to maximize room revenue D. An accounting term used to determine optimal ratios for use in management decisions … Continue reading

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Which of the following is not a front-office module of the typical Property Management System (PMS)? | Hotel Administration Questions

A. Rooms management B. Food and beverage management C. Reservations management D. Guest-accounting management Ans: B

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