Category Archives: IT Help Desk Interview Questions

What is the recent skill you have learned that can be helpful for help desk position? | IT Help Desk Questions

If you have done anything then you can mention to the interviewer like attending a seminar on mass communication, or any computer course. But it is still ok if you haven’t done related to position.

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What are the new help desk techniques you think would be helpful to improve the service? | IT Help Desk Questions

IT and computer knowledge would be an additional assets for an help desk associate, and even company can take a help of computer software to minimize the workload and to communicate with the customer effectively.

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What experience do you have as a help-desk associate? | IT Help Desk Questions

Speak about the experience that is related to your position, tell them what are the responsibilities that were involved and also explain what additional thing you were doing like managing call or using any software. If you don’t have experience, … Continue reading

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What is the difference between helpdesk and service desk? | IT Help Desk Questions

A help desk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered.

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If the customer is not satisfied with your service do you analyze your mistake or just move on to another customer? | IT Help Desk Questions

Help desk associate responsibility is to give a satisfactory solution to their customer, and if the customer’s problem is not solved then a follow up needs to be taken till the problem is not solved.

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Please tell me some of the task that you had performed in your previous company? | IT Help Desk Questions

Explain him about your job responsibility in previous job citing few examples of customer handling and solving their problems.

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In a situation where caller did not understand what you are explaining, what you would do? | IT Help Desk Questions

First I will repeat the question and try listen to the customer and if the customer is annoyed and is not ready to listen what you are saying, the best thing is to transfer the call to supervisor or another … Continue reading

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How you will organize your work schedule? | IT Help Desk Questions

Based on the priority, I will schedule my work and assignment accordingly.

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Tell me one thing that you don’t like about your job? | IT Help Desk Questions

Give your answer in brief and avoid telling something that related to customer service. If you want to say something that you don’t like than you can mention that long queue of customers waiting for their turn is something you … Continue reading

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How you deal with a customer who is on the phone and refuses to calm down? | IT Help Desk Questions

Such situation is very common in a help desk job. This question is again put in-front of you to check your ability how you face the stressful situation.

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