Category Archives: SAP CRM Interview Questions

We’re currently upgrading to SAP CRM 7.0 and we are using Service Tickets in our current version, what is SAP’s recommended strategy for converting Service Tickets to Service Requests? | SAP CRM Questions

If customers want to stop using the service ticket and start using the service request instead, the easiest way is probably to make a hard cut and create only new service requests from a specific date onwards. However, this may … Continue reading

Posted in SAP CRM Interview Questions | Leave a comment

What is SAP’s recommended strategy for which transaction to use? | SAP CRM Questions

Existing customers using the Service Ticket are encouraged to use the new Service Request when possible. However, it is still possible to use the Service Ticket.

Posted in SAP CRM Interview Questions | Leave a comment

What is a Service Request? | SAP CRM Questions

The new Service Request in SAP CRM 7.0 provides most of the functionality available in the Service Ticket as well as some additional functionality, such as multiple multilevel categorization schemas, as well as integration with other new features, such as … Continue reading

Posted in SAP CRM Interview Questions | Leave a comment

What is a Service Ticket? | SAP CRM Questions

The Service Ticket (which was a variant of the IC service order business transaction) was introduced in SAP CRM 4.0 Add-On for Services Industries to better support the Service Desk scenario. The service ticket has transaction BUS type (BUS2000116).

Posted in SAP CRM Interview Questions | Leave a comment

What is Business Process Management – BPM? | SAP CRM Questions

Business Process Management or BPM, is the practice of improving the efficiency and effectiveness of any organization by automating the organization’s business processes. BPM used to be also know as Business Process Reengineering (BPR). Many companies have business processes that … Continue reading

Posted in SAP CRM Interview Questions | Leave a comment

What are the Advantages of CRM ? | SAP CRM Questions

Using CRM, a business can: – Provide better customer service – Increase customer revenues – Discover new customers – Cross sell/Up Sell products more effectively – Help sales staff close deals faster – Make call centers more efficient – Simplify … Continue reading

Posted in SAP CRM Interview Questions | Leave a comment

What is CRM Software? | SAP CRM Questions

Sales Force Automation – Contact management Contact management software stores, tracks and manages contacts, leads of an enterprise. – Lead management Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve … Continue reading

Posted in SAP CRM Interview Questions | Leave a comment

How is CRM and R/3 differ from each other? | SAP CRM Questions

R/3 is an integration of different application suits. It has its own architecture and way fo functioning. CRM is all about maintaining the relationship with a customer. It is supposed to enhance the profit of the company or organisation since … Continue reading

Posted in SAP CRM Interview Questions | Leave a comment

We are an existing SAP CRM customer upgrading to SAP CRM 7.0 and are debating whether to convert all of your pending Interaction Center (IC) service tickets to the new CRM Web Client service request format. What would be your advice? | SAP CRM Questions

Prior to SAP CRM 7.0, the service ticket was the business transaction recommended by SAP for service issues related to the Help Desk in the IC. However, as of SAP CRM 7.0, SAP introduced a new business object type called … Continue reading

Posted in SAP CRM Interview Questions | Leave a comment

What are the difference between Interaction Record and other Business Activities? | SAP CRM Questions

When an interaction record is created the system creates an ‘anchor’ document flow link (relationship type INTO with object type CRMCICANCH). This differentiates an interaction record from all other Activity Business Objects (BUS2000126). This additional anchor is used in navigation: … Continue reading

Posted in SAP CRM Interview Questions | Leave a comment