Category Archives: Technical Support Interview Questions

What have you done to improve your technical support knowledge in the last year? | Technical Support Questions

Agility is the key to growth. Every person must do some activities to sharpen his axe. Talk about the books you read, training sessions/ conferences you attended, discussions you had with the team members as an answer to this question.

Posted in Technical Support Interview Questions | Leave a comment

What have you learned from mistakes on technical support job? | Technical Support Questions

Everyone who works commits mistake. You don’t lose if you have also made some mistakes at work. However, it is more important to learn a lesson from it and never repeat the same mistake. To answer this question you can … Continue reading

Posted in Technical Support Interview Questions | Leave a comment

What tools are most helpful to you when trouble shooting and solving a problem? | Technical Support Questions

Experience, knowledge, manuals, team members are some of the tools that come handy while trouble shooting. However, don’t exhibit support from team members as your primary tool as you are expected to deal with a customer independently most of the … Continue reading

Posted in Technical Support Interview Questions | Leave a comment

What steps do you take for solving a technical problem? | Technical Support Questions

This question demostrates familiarity with the technical support process. Your answer to it also enables the interviewer to arrange for your training, if you are hired. List down the major steps you take in solving a problem and say that … Continue reading

Posted in Technical Support Interview Questions | Leave a comment

Would you be willing to take training or classes to improve your technical skills? | Technical Support Questions

Every new product has some new features. If the product you are going to take up is entirely new you will need more training to handle it. Say “YES” if they are offering you to take a training before you … Continue reading

Posted in Technical Support Interview Questions | Leave a comment

What is your expected period for an average call? | Technical Support Questions

You are expected to solve a problem as quickly as possible. However, solving the problem to customer’s satisfaction is the key here. Your answer to this question demostrates your problem solving abilities, communication skills, technical knowledge and interest in customer … Continue reading

Posted in Technical Support Interview Questions | Leave a comment

Would you say that you are hands-on type of person? | Technical Support Questions

One of the most important qualities required in a person handling any support position is his ability to be available immediately as the requirement arises. So, the only answer to this question is “YES”. Develop an attitude of being available … Continue reading

Posted in Technical Support Interview Questions | Leave a comment

Have you used any of our products or similar products/competitors? | Technical Support Questions

If you have used the company’s product or a product of the competitor, it does give you an advantage as you would have a basic idea about the functionalities. However, if you have not used any such product, don’t worry. … Continue reading

Posted in Technical Support Interview Questions | Leave a comment

What do you know about our products and company? | Technical Support Questions

The purpose of this question is to check your level of interest and preparation for the position. Read the job advertisement carefully and go through their website to get some basic information about them. You are not expected to know … Continue reading

Posted in Technical Support Interview Questions | Leave a comment

What technical skills do you possess that would benefit our company? | Technical Support Questions

You must do some home work to answer this question effectively. Dig out the information about some products and technologies on which they work, match them with your skills set and prepare an effective answer. Company’s website and job notification … Continue reading

Posted in Technical Support Interview Questions | Leave a comment